Q&A

GENERAL QUESTIONS

Do I have to create a customer account to place an order?

You are not required to create an account to place an order. However, opening a customer account on the AULP site will make it easier for you to access information about your order, return your products and also the payment process will be faster for your next purchase.

Will my personal data remain confidential?

AULP protects your privacy. Your data is not sold to a third party. “Personal Data” is data about an identifiable individual as described in applicable data privacy laws.

How to receive the latest information about AULP and its products?

To receive our latest information, please subscribe to our newsletter. We'll send you everything you need to know about the new collections. You can find an appropriate field at the bottom of the page to enter your email address.

How do I unsubscribe from the AULP newsletter?

To unsubscribe, please click on the unsubscribe link at the bottom of each of our newsletters. You can subscribe again in the same way as the first time if you wish to receive our information again.

What should I do if I can't find the answer to my question here?

Do not hesitate to contact us by email:

DELIVERY

How can I find out AULP's delivery times?

Our delivery times are 2 to 3 days. these deadlines can be extended if you do not live in France.

What are your delivery costs?

Our delivery costs vary depending on the type of delivery you choose. They are displayed when you place your order.

Is it possible to modify the delivery address after validation of the order?

Our procedures do not yet allow you to modify the delivery address after the validation of your order.

Is it possible to cancel or modify my order?

Orders cannot be modified or canceled once they have been validated. However, you have your right of withdrawal, offering you the possibility of returning your products to us. For more information about this right, please see our page

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PAYMENT

With which payment methods can I pay for my order?

You can pay by credit card (Carte Bleue, Visa or Mastercard) or by PayPal. Additional fees related to international payments may be applied by your bank.

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RETURNS

Is it possible to exchange an item if it does not suit me?

We do not exchange items, but you can return them. If the returned product complies with AULP's return procedure and meets the refund conditions, you will be fully refunded.

What should I do if the product I received is not the one I ordered?

Please contact our customer service contact@aulp.fr. We'll create a free return slip for you to return the item, we'll refund you, and you can recommend the correct size.